Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory
- Hien, N.N.
- Long, N.T.
- Liem, V.T.
- Luu, D.X.
Revue:
SAGE Open
ISSN: 2158-2440
Année de publication: 2024
Volumen: 14
Número: 2
Type: Article