Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

  1. Hien, N.N.
  2. Long, N.T.
  3. Liem, V.T.
  4. Luu, D.X.
Journal:
SAGE Open

ISSN: 2158-2440

Year of publication: 2024

Volume: 14

Issue: 2

Type: Article

DOI: 10.1177/21582440241248334 GOOGLE SCHOLAR lock_openOpen access editor
Data source: Scopus