Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry

  1. Iriarte, I.
  2. Alberdi, A.
  3. Urrutia, E.
  4. Justel, D.
Revue:
Design Journal

ISSN: 1460-6925

Année de publication: 2017

Volumen: 20

Número: sup1

Pages: S424-S434

Type: Article

DOI: 10.1080/14606925.2017.1352950 GOOGLE SCHOLAR lock_openAccès ouvert editor
La source de données: Scopus