Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry

  1. Iriarte, I.
  2. Alberdi, A.
  3. Urrutia, E.
  4. Justel, D.
Journal:
Design Journal

ISSN: 1460-6925

Year of publication: 2017

Volume: 20

Issue: sup1

Pages: S424-S434

Type: Article

DOI: 10.1080/14606925.2017.1352950 GOOGLE SCHOLAR lock_openOpen access editor
Data source: Scopus