Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry

  1. Iriarte, I.
  2. Alberdi, A.
  3. Urrutia, E.
  4. Justel, D.
Aldizkaria:
Design Journal

ISSN: 1460-6925

Argitalpen urtea: 2017

Alea: 20

Zenbakia: sup1

Orrialdeak: S424-S434

Mota: Artikulua

DOI: 10.1080/14606925.2017.1352950 GOOGLE SCHOLAR lock_openSarbide irekia editor
Datuen iturria: Scopus