Publications by the researcher in collaboration with Elisabeth Urrutia Bea (2)

2019

  1. Model for the integration of non-technological innovation in organizations through human centered design

    Proceedings from the International Congress on Project Management and Engineering

2017

  1. Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry

    Design Journal, Vol. 20, Núm. sup1, pp. S424-S434