Human-Centred Design in the context of Servitization in Industry 4.0: A Collaborative Approach
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Universidad de Mondragón/Mondragon Unibertsitatea
info
Editorial: The European Association for REsearch on SERvices (RESER)
Ano de publicación: 2021
Páxinas: 1-16
Congreso: 30th RESER International Congress. Alcalá de Henares, 21-22 de enero. 2021
Tipo: Achega congreso
Resumo
The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and service lifecycle. To realize this beyond technical aspects, the collaborative work of multidisciplinary and inter-sectoral teams is constituted to develop an appropriate methodology of human-centred design (HCD) with advanced service innovation in indus-try 4.0. Based on the state-of-the-art analysis and industrial requirements, the methodology is tested with European industrial cases in various sectors to validate its implementation and benefits. This paper aims to provide the well-rounded collaborative framework to deliver the new HCD methodology.
Información de financiamento
info:eu-repo/grantAgreement/EC/H2020/814078/EU/Digital Manufacturing and Design Training Network/DiManDFinanciadores
- Comisión Europea