1 Escuela Politécnica Superior (EPS)
Facultad
Văn Hiến University
Ciudad Ho Chi Minh, VietnamPublications en collaboration avec des chercheurs de Văn Hiến University (1)
2024
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Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory
SAGE Open, Vol. 14, Núm. 2